Digital Transformation Readiness

Digitalisation Grader

Gauge your organization’s readiness to digitize operations, from internal systems and workflow automation to customer engagement and technology adoption.

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Full Name

Email

Organisation Name

Mobile Number

How integrated are your productivity tools (email, chat, docs)?

Not integrated at all

Minimally integrated (basic linking, limited sync)

Partially integrated (some tools share data, but not seamless)

Mostly integrated (good flow between most tools, some manual steps)

Fully integrated on a single platform across all tools

Are employees effectively collaborating remotely?

Not effective

Occasionally effective (frequent miscommunication or delays)

Somewhat effective (basic collaboration works, but with challenges)

Mostly effective (generally smooth, with minor issues)

Highly effective (seamless teamwork, strong communication and coordination)

Have you experienced data loss/security issues with productivity tools?

Frequently experienced (ongoing or repeated issues)

Occasionally experienced (happens from time to time)

Rarely experienced (isolated incidents)

Almost never experienced (very few or no recent issues)

Never experienced (no known issues at all)

Do you run structured onboarding/offboarding?

Yes

No

Somewhat

Would you invest in a collaboration platform in the next 12 months?

No

Maybe

Yes

How would you describe your current IT infrastructure?

Fully legacy / On-Premise

Mostly legacy, limited cloud adoption

Hybrid (mix of on-premise and cloud-based systems)

Mostly modernised, cloud-first approach

Fully modernised / Cloud-Native

Do you have cloud-based systems in place?

None (entirely on-premise)

Minimal (only a few tools in the cloud)

Partial (some core systems cloud-based)

Mostly (majority of systems in the cloud)

Fully cloud-based (all systems run in the cloud)

Are legacy systems slowing down your operations?

Severely impacting operations

Frequently causing delays or inefficiencies

Occasionally noticeable impact

Rarely affects operations

Not at all (no negative impact from legacy systems)

Are you planning to modernize infrastructure for scalability, security, and reliability in the next 12 months?

No

Maybe

Yes

Would you invest in infrastructure upgrades?

No

Maybe

Yes

How confident are you in using data for decisions?

Not confident (decisions rarely based on data)

Slightly confident (some use of data, mostly gut-driven)

Moderately confident (data informs decisions, but not consistently)

Very confident (data is central to most decisions)

Highly confident (data-driven culture, decisions are evidence-based)

Are teams trained in AI/analytics tools?

Not trained at all

Limited awareness (basic understanding, no formal training)

Some team members trained (inconsistent skill levels)

Most teams trained (broad but not deep proficiency)

Fully trained (widespread, up-to-date, and practical expertise across teams)

Are you exploring AI for operations/innovation?

Not yet (no current exploration or plans)

Initial interest (early-stage discussions or research)

Exploring options (evaluating tools or potential use cases)

In planning phase (strategies or pilots being developed)

Already piloting AI use cases (active implementation/testing underway)

Is your data centralized or scattered across departments?

Unsure

Scattered

Centralized

Is there budget allocated for Data / AI this year?

No

Maybe

Yes

How do teams respond to new tool rollouts?

Highly resistant (pushback, low adoption)

Reluctant (slow uptake, needs heavy encouragement)

Mixed response (some adopt quickly, others lag)

Generally receptive (most adopt with minimal friction)

Embrace and adapt quickly (eager adoption and use)

Do you run structured onboarding for tools?

Never (no formal onboarding at all)

Rarely (ad hoc or informal guidance only)

Sometimes (basic onboarding for some tools)

Often (most tools have a planned onboarding process)

Always, well structured (consistent, comprehensive onboarding for all tools)

Is there high drop-off after new tools are launched?

High drop-off (most users stop using after initial launch)

Frequent drop-off (many users disengage over time)

Moderate drop-off (mixed engagement levels)

Low drop-off (most users continue using the tool)

No drop-off (strong, sustained adoption across teams)

Do team leads support digital transformation?

Not supportive (resistant or disengaged)

Minimally supportive (some awareness, little action)

Moderately supportive (involved, but not driving change)

Supportive (actively encouraging and enabling change)

Highly supportive (champions of digital transformation, lead by example)

Would you invest in change management/training?

No

Maybe

Yes

Do you have dedicated internal IT support staff?

No

Yes

Are tech issues resolved quickly/effectively?

Not at all (issues persist, long resolution times)

Rarely (slow response, inconsistent fixes)

Sometimes (moderate resolution speed and effectiveness)

Often (most issues resolved efficiently)

Always resolved promptly (quick, reliable, and effective support)

Have you had recent downtime or interruptions?

Frequent downtime (regular and prolonged interruptions)

Occasional downtime (happens but not often)

Infrequent downtime (rare interruptions)

Very rare downtime (almost no interruptions)

No issues (zero downtime or interruptions recently)

Is there a program in place for Digital Upskilling for tech staff?

No

Yes

Would you consider managed services in the next 12 months?

No

Maybe

Yes